Sample AI Ops Audit
A fictional 10-person team handling 100 support requests per month, showing what the audit actually produces.
1. Current state
- 100 requests/month
- 12 minutes average handling time
- FAQ knowledge split across files
- Answer quality varies by operator
2. Do-not-automate boundary
Refunds, contracts, personal data and complaints escalate to a human. AI only drafts answers from approved knowledge.
3. Evaluation set
- Correct evidence/source used
- No invented facts
- Exceptions escalated
- Total human review time included
4. Go / no-go
Test 20–30 representative cases. Expand only where time, quality and exception thresholds are met.
This is a fictional sample, not a customer case study or performance claim.
Audit one workflowDescribe one workflow
No confidential information is required. Fit is reviewed before any proposal.